Quasar Systems, Inc.

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1. A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER MUST ACCOMPANY RETURNS. Please contact a Quasar sales representative to obtain a RMA number, which must be placed on the outside and inside of your returned product package, for adequate identification. PRODUCT RETURNED WITHOUT A VALID RMA# WILL NOT BE ACCEPTED BY OUR SHIPPING DEPARTMENT.

2. Goods must be returned in the original packaging. If you do not have the original packaging, call your sales representative for instructions. The warranty will be voided on goods shipped in inadequate packaging.

3. Call Quasar for an RMA # and address to ship your item to.

4. Original Invoice. A copy of the original invoice, with a description of the problem must accompany all returns.
5. RMA# Duration. The customer's RMA# is valid for 30 calendar days from the date issued. If goods are not received within 30 days, the Return Merchandise Authorization number will be cancelled. Any goods shipped as advance replacement will be billed at the same rate as the original purchase, plus freight charges.
6. Restrictions. Product returns must be: 1) In original condition, as shipped from Quasar, with no excessive wear and tear; 2) have a valid RMA#; 3) serial numbers must match original invoice; 4) received by Quasar prior to the RMA expiration date of 30 calendar days from the date issued.
7. Warranty Procedure. Quasar will, at the company's option, repair or replace the product in a timely manner.
8. Exchange Policy. Quasar maintains a 7-day exchange policy. Customer may exchange goods for any other stock item if Quasar is notified within 7 days of receipt of the goods. Restocking fee, explained below, may apply. Manuals, special order items, surplus items, and opened software may not be returned.
9. Freight Charges. In the event of a warranty repair or replacement, Quasar will pay FEDEX Ground equivalent freight charges to customer, and the customer will pay for the return of the defective product. In the event of an error by Quasar, a call tag will be issued by Quasar for pickup of the goods, at the customer's location.
10. Payment Policy. Customer's account must be current at the time of RMA # issuance. Customer is still responsible to make proper payment for goods being repaired or replaced under warranty. A warranty issue is not a valid reason for customer to withhold payment of receivables owed to Quasar. In the case of past due account, warranty repair or replacement will be held until customer's account is brought up-to-date.
11. Special Orders and Surplus Items. Special order and surplus product cannot be returned for any reason. Depending on the details stated on the invoice, these items may be repaired or replaced.
12. Damaged Goods. Quasar is not responsible for damages incurred in transit. It is the customer's responsibility to inspect shipment, and to note any obvious damage with the driver. In the event of damaged goods, the customer should immediately contact the freight carrier to place a damage claim.
13. Unless otherwise noted on customer's invoice, all refurbished products and repair services carry a 6-month warranty.

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